Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of RepriceLab's automated Amazon repricing services ("Service"). By creating an account, connecting your Amazon Seller Central account, or using any of our features, you agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and RepriceLab ("we," "us," or "our"), a United States-based company.

2. Service Description

RepriceLab provides the following services to Amazon sellers:

• Automated Repricing: Real-time price adjustments based on user-configured rules
• Buy Box Monitoring: Tracking Buy Box ownership and competitive positioning
• Competitor Analysis: Monitoring competitor offers and pricing strategies
• Analytics & Reporting: Dashboard metrics, sales insights, profitability analysis
• Repricing Strategies: Win Buy Box, Maximize Profit, Boost Sales algorithms

2.1 Service Availability

We target 99.9% uptime but cannot guarantee uninterrupted service. We reserve the right to suspend service temporarily for:

• Scheduled maintenance (with advance notice)
• Emergency security updates
• Technical issues beyond our control
• Amazon SP-API outages or rate limiting

3. Amazon Seller Requirements

3.1 Eligibility

To use RepriceLab, you must:

• Have an active Amazon Seller Central account in good standing
• Be at least 18 years old and legally capable of entering contracts
• Provide accurate and complete registration information
• Comply with all Amazon Terms of Service and policies
• Have legal authority to manage pricing for the connected seller account

3.2 Amazon OAuth Authorization

By connecting your Amazon account, you grant RepriceLab permission to:

• Read your product listings, inventory, and pricing data
• Update product prices on your behalf based on your repricing rules
• Access order history for analytics purposes (read-only)
• Monitor Buy Box status and competitor offers

You can revoke this authorization at any time by disconnecting your Amazon store from your RepriceLab dashboard.

4. User Responsibilities

4.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Using strong, unique passwords and enabling 2FA when available

4.2 Repricing Rules

You agree to:

• Review and configure repricing rules carefully before activating
• Set appropriate minimum and maximum price limits
• Monitor repricing activity and adjust rules as needed
• Take full responsibility for all price changes made by our system
• Ensure your pricing complies with Amazon policies and applicable laws

4.3 Prohibited Activities

You may NOT:

• Violate any Amazon policies, including price manipulation or anti-competitive practices
• Use our service for illegal purposes or fraudulent activities
• Attempt to reverse engineer, decompile, or hack our platform
• Share your account credentials with unauthorized parties
• Overload or interfere with our systems or infrastructure
• Use automated bots or scripts (except our official API if available)
• Scrape competitor data for purposes other than your own repricing

5. Pricing and Payment

5.1 Subscription Plans

5.2 Billing Terms

• Billing Cycle: Monthly subscriptions billed in advance on the same day each month
• Payment Method: Credit/debit card processed securely via Stripe
• Auto-Renewal: Subscriptions renew automatically unless cancelled
• Failed Payments: Account suspended after 3 failed payment attempts
• Currency: All prices in USD

5.3 Refund Policy

Subscription fees are non-refundable except:

• Service outage exceeding 48 continuous hours (prorated refund)
• Duplicate charges (full refund within 30 days)
• As required by law in your jurisdiction

Refund requests must be submitted via email to repricelab@gmail.com within 30 days of the charge.

5.4 Price Changes

We reserve the right to change subscription pricing with 30 days' advance notice via email. Price changes apply to renewals after the notice period. Current subscriptions remain at the original price until renewal.

6. Cancellation and Termination

6.1 Cancellation by User

You may cancel your subscription at any time:

• Access remains active until the end of your current billing period
• No refunds for partial months
• Amazon store connections automatically disconnect upon cancellation
• Data retained for 30 days, then permanently deleted

6.2 Termination by RepriceLab

We may suspend or terminate your account immediately if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• Your Amazon Seller account is suspended or closed
• Payment failures exceed 3 attempts
• We detect security threats or abuse

7. Limitation of Liability

RepriceLab is NOT liable for:

• Pricing Errors: Incorrect prices resulting from misconfigured rules or system bugs
• Lost Sales: Reduced sales due to repricing decisions
• Buy Box Loss: Loss of Amazon Buy Box ownership
• Amazon Penalties: Seller suspensions or violations of Amazon policies
• Third-Party Services: Amazon SP-API outages, Stripe payment issues, AWS downtime
• Data Loss: Loss of data due to technical failures (though we maintain regular backups)
• Indirect Damages: Lost profits, lost revenue, business interruption, or consequential damages

8. Intellectual Property

8.1 RepriceLab IP

All rights, title, and interest in RepriceLab's platform, including software, algorithms, design, trademarks, and content, are owned by RepriceLab. You are granted a limited, non-exclusive, non-transferable license to use the Service.

8.2 Your Data

You retain all rights to your Amazon seller data. By using our Service, you grant us a license to process this data solely for providing repricing services. We do not claim ownership of your product listings, pricing, or business data.

9. Indemnification

You agree to indemnify and hold harmless RepriceLab, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms of Service
• Your violation of Amazon's Terms of Service or policies
• Pricing errors or decisions made by your repricing rules
• Your unauthorized use of the Service
• Infringement of any third-party rights

10. Dispute Resolution

10.1 Informal Resolution

Before initiating formal legal action, parties agree to attempt good-faith informal resolution by contacting repricelab@gmail.com with a detailed description of the dispute.

10.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

10.3 Arbitration

Any disputes not resolved informally shall be settled through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English and held in Delaware, or remotely via videoconference.

Each party bears its own costs unless otherwise awarded by the arbitrator. You agree to waive the right to participate in a class action lawsuit or class-wide arbitration.

11. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via:

• Email notification to all active users
• Dashboard notification banner
• Updated "Last Updated" date at the top of this page

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to changes, you must cancel your account.

12. Contact Information

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RepriceLab regarding the Service and supersede all prior agreements and understandings.